Usability Testing Learning Objectives

Certified Foundation Level Usability Testing candidates should be able to demonstrate their skills in the following areas:

  • Understand the concepts of usability, user experience and accessibility.
  • Understand the objectives of usability, user experience and accessibility evaluation.
  • Compare usability, user experience and accessibility evaluation.
  • Understand the three approaches to usability, user experience and accessibility evaluation: Usability review, usability testing and quantitative user surveys for satisfaction measurement.
  • Understand the differences between formative (qualitative) and summative (quantitative) usability evaluation.
  • Understand the key elements of human-centered evaluation.
  • Understand the human-centered design process.
  • Understand the usability evaluation approaches that work well in agile software development lifecycles.
  • Understand typical usability, user experience, and accessibility risks
  • Analyze a given project at the design or evaluation stage, and identify the types of usability risks that are likely to occur
  • Understand the general content and applicability of ISO usability standards and manufacturer guidelines to particular types of project/application
  • Understand the general content and applicability of ISO 9241-171 (Software Accessibility) and the Web Content Accessibility Guidelines (WCAG) 2.0 to particular types of project and applications
  • Understand the general content of accessibility legislation (UK Equality Act 2010 and Americans with Disabilities Act)
  • Understand usability review as a method for evaluating usability, user experience and accessibility
  • Understand the differences between informal usability review and expert usability review
  • Analyze the usability aspects of a software application using the usability review method “heuristic evaluation” according to a checklist provided in the syllabus
  • Understand the principal steps in the usability testing approach
  • Understand the content of a usability test plan
  • Understand the content of a usability test script
  • Define a simple usability test task for a given project
  • Understand considerations to be applied when deciding on a location for usability tests
  • Understand the advantages and disadvantages of a usability test lab
  • Understand the key activities in a usability test session
  • Understand the procedure to apply for analyzing findings from a usability test
  • Understand the classifications and ratings for usability findings
  • Review a usability test report for a given project
  • Understand how to overcome internal resistance to usability findings
  • Apply a given list of best practices to report and communicate results
  • Understand the quality control activities for a usability test
  • Understand the most frequent and serious mistakes in usability testing
  • Understand the purpose and approach adopted in user surveys
  • Understand the principal content and objectives of the public user questionnaires SUS, SUMI and WAMMI
  • Select appropriate method(s) for verifying and validating usability, user experience and accessibility in a given project
  • Understand the principal tasks and responsibilities of the Usability Tester
  • Understand the principal tasks and responsibilities of the Moderator and the Note-Taker