Privacy policy & Terms of use

This privacy policy governs the collection, storage and use of personal information collected by us, ISTQB®, via our website at ("Website"). It provides you with details about the personal information we collect from you, how and why we use your personal information and your rights to control personal information we hold about you. Please read this privacy policy carefully.

This privacy policy was last updated on 30 May, 2018. Please check back regularly to keep informed of updates to this privacy policy.

Who we are

ISTQB® is a company registered under Belgian law with registration number 0889.625.305, and with its registered office at 280, Boulevard du Souverain, 1160 Brussels.

We respect your right to privacy and will only process personal information you provide to us in accordance with applicable data protection laws, which include (i) the General Data Protection Regulation (Regulation 2016/679) on 25 May 2018 ("GDPR"); and (ii) other applicable privacy laws.

If you have any questions about how we collect, store and use your personal information, or if you have any other privacy-related questions, please contact us via the ISTQB Secretariat by any of the following means:

Telephone:   +32 2 643 2047
Post: Boulevard du Souverain 280, B – 1160 Brussels, Belgium

We do not and will not knowingly collect information from any unsupervised child under the age of 16. If you are under the age of 16, you may not use this website unless you have the consent of, and are supervised by, a parent or guardian.

The personal information we collect about you

When you access and browse this website (including when you submit personal information to us, e.g. through data entry fields on the website), we may collect the following information from you:

  • Full name (first and last name);
  • E-mail Address;
  • Country of residence;
  • Telephone number;
  • Any additional personal information relating to the Successful Candidate Register, including candidate certificate number, certificate date, name of the exam provider and level of the exam passed;
  • Any other personal information that you provide us with;

How and why we may store and use your information

We (and third party data processors, including Google, Amazon and 1Und1, acting on our behalf) may collect, store and use your personal information listed above for the following purposes:

  1. to make this website and its content (including the Successful Candidate Register) available to you;
  2. upon your explicit consent, to include your name and relevant information in the Successful Candidate Register for the purposes of preventing uncertified people from posing as certified and allowing third parties to swiftly check the validity of credentials online;
  3. to respond to any queries or requests that you may submit to us through the Website (e.g. by using the online contact form);

We process your personal information for the purposes mentioned above, insofar you have given consent to the processing (under B) or insofar the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (under A and C).

We will not sell or rent your personal information to any third party.

We may disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

Finally, we may also collect anonymised details about visitors to our website, including for the purposes of aggregate statistics or reporting purposes, as further described in our Cookie Policy which can be accessed using the following link: However, no single individual will be identifiable from the anonymised details we collect for these purposes.

In accordance with the principles set out below, we will delete personal data once it is no longer required to fulfil the purposes outlined in this Privacy Policy, unless their retention would remain required for other fundamental purposes, including but not limited to complying with our legal obligations, handling claims and resolving disputes.

  • For the retention period of any cookies used on this Website we refer to our Cookie Policy, which can be accessed through the following link:;
  • The personal data relating to the Successful Candidate Register will be deleted where the person concerned no longer wishes to be included in the Successful Candidate Register;
  • Personal data submitted by you within the framework of any query or request through the Website (e.g. by using the online contact form) will be deleted once we will have responded to or dealt with your query or request.

International transfers

We may transfer personal information that we collect from you to our third party data processors (Qulix, MMT) located in countries that are outside of the European Economic Area, including to the following countries: United States and Belarus) in connection with the above purposes. When transferring data to countries which are outside the European Economic Area and which do not offer an adequate level of protection, we will ensure the use of appropriate data transfer tools (such as for instance the European Commission's Standard Contractual Clauses).


For further information on the cookies used in connection with the Website, we refer to our ISTQB Cookie Policy, accessible via this link:


ISTQB has taken appropriate technical and organisational measures to safeguard the personal information that you provide us with, against unauthorized or unlawful processing and against accidental destruction, loss or damage.

Your rights

You have the following rights:

  • the right to access to personal information that we hold about you;
  • the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge;
  • where the processing is based on your consent, the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
  • the right to erasure where the conditions of article 17 of the GDPR have been met;
  • the right to restriction of processing where the conditions of article 18 of the GDPR have been met;
  • the right to data portability insofar the conditions of article 20 GDPR apply to you;
  • the right to object to processing of personal data concerning you, insofar applicable under article 21 GDPR;
  • the right to lodge a complaint with a supervisory authority; and
  • the right to opt out, at first request and free of charge, of any direct marketing communications that we may send you.

If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.

Third party sites

This website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this website and that we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always carefully read the privacy policy of each website you visit.

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